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Frequently Asked Questions

Here are the answers you might be looking for to several frequently asked questions. 


PUMPKIN SIZES:Pumpkin sizes are as follows. Each one is handmade and dimensions may vary.

Mini..............3.5" h x 3" w
Squat............4" h x 5" w
Jumbo Squat.....5" h x 6" w
Small............5" h x 5" w
Medium........5" h x 6" w
Large............8" h x 8" w

What are your estimated processing/shipping times? Many ofouritemsaremadeinourstudioourteamofglassblowers.Handmadeitemsaremadetoorder,andcantake7-14daystobemadeandshipped.Pleaseallowupto10businessdaysbeforereachingouttous to check on the status on your order. Our standard shipping speed with our carriers is 3-5 business days.

Missing or damaged items in your order? Please email our customer service team directly at Include your name, order number, and a photo to specify which item is missing or damaged.

STORE HOURS: Due to construction, we are not available for in-person shopping at this time. We hope to have our brand new gallery up and running by Spring 2024, and look forward to having folks back in for shopping as soon as possible. 

Do you do custom work? Our studio does not take on any custom work at this time. This includes commissions and repairs.  

Do you offer cremation memorial pieces? We partner with a company called Spirit Pieces to offer cremation memorial pieces. You can purchase your piece directly on their website here, and we will make the piece for you:

Can I schedule a class?Due to current construction in our studio, we are not currently offering our glass classes. We hope to resume them sometime towards the end of the year. At this time, the exact timeline of when we are planning to resume is unknown. Thank you for your interest!

I bought a Groupon, will it expire? No, we will not let your Groupon expire.  We will honor it until you schedule.

Can I reschedule a class that I wasn't able to attend during the pandemic? Yes. We are still honoring previous gift cards and classes that were paid for. Please send us an email at

Can I apply the value of my class toward a purchase instead? Yes, we are happy to apply the value of your Groupon or Voucher toward something from our web site. Please email us for a gift code:

Can I get a refund for my Groupon? Only Groupon can refund your Groupon purchase. You will need to contact them directly. 

Not seeing the answer you were hoping for?
Email us at:
Office Hours: Monday-Friday 9AM-4PM EST


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