Frequently Asked Questions

Hello? Is it me you're looking for?

 

Here are the answers you might be looking for to several frequently asked questions. 

 

 

STORE HOURS: We are NOT OPEN to the public right now. All shopping must be done online and shipped. We are not offering curbside pickup right now either. 

Can I schedule a class?

-YES! Classes will resume January 1, 2022

I bought a Groupon, will it expire?

-No, we will not let your Groupon expire.  We will honor it until you schedule.

Can I reschedule a class that was booked during the shutdown?

-Yes. We will be emailing you a link to rebook classes from the shut down.  Keep an eye out for an email from us.

My Class was cancelled, now what?

-We will be emailing you soon to reschedule. 

Can I pick up my piece?

-Please email us with the date of everyone in your class, as well as time and date of class.

Can I apply the value of my class toward a purchase instead?

-Yes, we are happy to apply the value of your Groupon or Voucher toward something from our web site.  Email us for a shopping code:  lukeadamsglass@hotmail.com

Can I get a refund for my Groupon?

-Only Groupon can refund your Groupon purchase.  You will need to contact them directly.

 

RETURNS/EXCHANGES: 

Not happy with your purchase, no problem.  Please email lukeadamsglass@hotmail.com with your reason. Please note we DO NOT pay for postage for items to be sent back to us. We also DO NOT refund original shipping costs. When requesting a refund we will only refund you for the cost of the item including tax.  

Please DO NOT send back broken glass. It is unsafe, you can simply throw it in the trash after you provide us with a photo. 

 

Custom Orders: 

We do not do any type of custom work. 

 

 

Not seeing the answer you were hoping for?
Call Us at 781-688-1521
and we can absolutely help you
between 9 am and 4 pm Monday - Friday
Or Email us anytime at lukeadamsglass@hotmail.com