Frequently Asked Questions

Hello? Is it me you're looking for?

 

Here are the answers you might be looking for to several frequently asked questions. 

 

 

STORE HOURS: We are NOT OPEN to the public right now. All shopping must be done online and shipped. We are not offering curbside pickup right now either. 

Can I schedule a class?

-No, we are not holding classes until further notice. 

I bought a Groupon, will it expire?

-No, we will not let your Groupon expire.  We will honor it until you schedule.

Can I reschedule a class that was booked during the shutdown?

-Yes. We will be emailing you a link to rebook classes from the shut down.  Keep an eye out for an email from us.

My Class was cancelled, now what?

-We will be emailing you soon to reschedule. 

Can I pick up my piece?

-Please email us with the date of everyone in your class, as well as time and date of class.

Can I apply the value of my class toward a purchase instead?

-Yes, we are happy to apply the value of your Groupon or Voucher toward something from our web site.  Email us for a shopping code:  lukeadamsglass@hotmail.com

Can I get a refund for my Groupon?

-Only Groupon can refund your Groupon purchase.  You will need to contact them directly.

 

RETURNS/EXCHANGES: 

Not happy with your purchase, no problem.  Please email lukeadamsglass@hotmail.com with your reason. Please note we DO NOT pay for postage for items to be sent back to us. We also DO NOT refund original shipping costs. When requesting a refund we will only refund you for the cost of the item including tax. 

 

Custom Orders: 

We do not do any type of custom work. 

 

 

Not seeing the answer you were hoping for?
Call Us at 781-688-1521
and we can absolutely help you
between 9 am and 4 pm Monday - Friday
Or Email us anytime at lukeadamsglass@hotmail.com